If you have a question related to placing a new order, an existing order, processing and fulfillment, or shipping, take a look at answers to some common questions below.

If still have a question that you cannot find an answer to, please visit our Contact Us page and we will respond to your inquiry within 24-hours, and often times, much sooner.

Orders and Shipping

An account will be created for you automatically when you place your first order.

We process all orders as quickly as possible, and in most situations, the same day. There are many factors that contribute to the overall delivery time, such as the product(s) being ordered, the time and day the order is placed, as well as the shipping destination.

As soon as your order is shipped you will be emailed a tracking link, allowing you to track the shipment status in real-time.

If you entered the wrong information please contact us immediately so we can make the correction. It’s important that you contact us before the package leaves our facility.

Once your order is fulfilled you will receive an email containing a tracking link. Please note that this is generated and emailed to you instantly, before the package is picked up by the carrier at our facility.

We do not store your payment information. When you place an order on our website the payment is processed by our merchant processor. However, you do have the option to add and store a credit card to your account if you would like, but again, it’s not stored by us.

We charge sales tax on online orders based on the tax laws of the state to which your order is shipped. All applicable state and local sales taxes appear on the final page of checkout after your shipping information has been entered.

Tax is calculated on a daily basis according to your home state’s individual product policy.

We currently ship worldwide, to locations our shipping carriers service. Please note that we cannot be responsible for any customs restrictions, tariffs or other regulations that may apply in countries outside of the United States.

It is your responsibility to check to see if your country allows the shipment of products you ordered (or plan to order). Any taxes or duties that may apply to your order are your responsibility. If your order is seized by customs, for whatever reason, we will not issue you a refund.

This depends on the size of the order and what items are ordered. Orders will sometimes have to be split into multiple packages. If this is the case, you will receive a tracking number for each package.

Simply put, because it costs money. Most brands that offer free shipping bump their prices, therefore shipping is truly never "free" as advertised.

Sure. Since you asked nicely. Sign up for Text Notifications and we will send you a 10% OFF coupon code.

General Questions

We accept Amazon Pay, American Express, Apple Pay, Bitcoin, Discover, Google Pay, Mastercard, Meta Pay, PayPal, Shop Pay, Venmo, and Visa. We also accept cryptocurrency (Bitcoin, Ethereum, ApeCoin, and USDC).

The most common cause for credit cards being declined is using an address that does not match what the bank or financial provider has on file. If the problem persists contact your credit card provider or use an alternative payment method.

You can send an email to hello@fahq.com (please include your order number, full name, phone number, and a detailed description of your issue or question). You can also send an inquiry through our Contact Us page.

Discount Codes

Discount codes will not work on some already discounted items, nor can they be used towards the purchase of some sale items, bundle deals, limited edition collaboration items, and pre-sale items.

No, discount codes cannot be applied to previously placed orders.

No. Discount codes are not transferable or redeemable for cash or credit.

No. Discount codes must be applied at checkout prior to completing the order.