FAQs

If you have a question related to placing a new order, an existing order, processing and fulfillment, or shipping, take a look at answers to some common questions below.

If still have a question that you cannot find an answer to, please visit our Contact Us page and we will respond to your inquiry within 24-hours, and often times, much sooner.

Orders and Shipping

An account will be created for you automatically when you place your first order.

We process all orders as quickly as possible, and in most situations, the same day. There are many factors that contribute to the overall delivery time, such as the product(s) being ordered, the time and day the order is placed, as well as the shipping destination.

As soon as your order is shipped you will be emailed a tracking link, allowing you to track the shipment status in real-time.

If you entered the wrong information please contact us immediately so we can make the correction. It’s important that you contact us before the package leaves our facility.

Once your order is fulfilled you will receive an email containing a tracking link. Please note that this is generated and emailed to you instantly, before the package is picked up by the carrier at our facility. You can also track your order anytime here.

We do not store your payment information. When you place an order on our website the payment is processed by our merchant processor. However, you do have the option to add and store a credit card to your account if you would like, but again, it’s not stored by us.

We charge sales tax on online orders based on the tax laws of the state to which your order is shipped. All applicable state and local sales taxes appear on the final page of checkout after your shipping information has been entered.

Tax is calculated on a daily basis according to your home state’s individual product policy.

We ship to every country. Please note that we cannot be responsible for any customs restrictions, tariffs or other regulations that may apply in countries outside of the United States.

It is your responsibility to check to see if your country allows the shipment of products you ordered (or plan to order). Any taxes or duties that may apply to your order are your responsibility. If your order is seized by customs, for whatever reason, we will not issue you a refund.

This depends on the size of the order and what items are ordered. Orders will sometimes have to be split into multiple packages. If this is the case, you will receive a tracking number for each package.

Simply put, because it costs money. However, all orders in the United States that are $99 and above receive free shipping automatically. No coupon code needed.

Sure. Since you asked nicely, visit our Discount Codes page to instantly receive our latest codes.

General Questions

We accept Amazon Pay, American Express, Apple Pay, Bitcoin, Discover, Google Pay, Mastercard, PayPal, Shop Pay, Venmo, Visa, and Sezzle.

The most common cause for credit cards being declined is using an address that does not match what the bank or financial provider has on file. If the problem persists contact your credit card provider or use an alternative payment method. We accept Amazon Pay, American Express, Apple Pay, Bitcoin, Discover, Google Pay, Mastercard, PayPal, Shop Pay, Venmo, Visa, and Sezzle.

You are seeing a pending charge and will correct itself in your balance within 24 hours. Contact customer us if you have further questions or issues. The most common reason for an order not to go through is entering a zip code that doesn't match what your payment provider has on file.

Please allow 3-5 business days for refunds to post back to your method of payment.

You can send an email to hello@fahq.com (please include your order number, full name, phone number, and a detailed description of your issue or question). You can also send an inquiry through our Contact Us page.

Discount Codes

Discount codes will not work on sone already discounted items, nor can they be used towards the purchase of some sale items, bundle deals, limited edition collaboration items, and pre-sale items.  

No, discount codes cannot be applied to previously placed orders. 

No. Discount codes are not transferable or redeemable for cash or credit.

No. Discount codes must be applied at checkout prior to completing the order.

Sezzle

Sezzle is a payment solution that gives consumers the freedom to buy now and pay later via four (4) simple interest-free payments.

After you select Sezzle as your payment method and complete the checkout process, you will make your initial payment. After your initial payment is successful, your order is processed.

To contact Sezzle support, please send an email to support@sezzle.com at any time, or call +1 (888) 540-1867 from 9 AM to 5 PM Central Time.

You can also check on your order by logging into your Sezzle account here.