Last revised: 04/03/2020
It does not apply to information collected by any third party (including our affiliates, ambassadors and subsidiaries), including through any application or content (such as advertising) that may link to or be accessible from or on this Website.
What Information About Customers Does FAHQ Collect?
The information we collect helps us personalize and improve your FAHQ experience. This includes:
- Information Given to Us: We receive and store any information you enter on our Website or give us in any other way, which might include your name, email address, shipping address, billing address, phone number, product preferences, demographic information (e.g., gender, age range), and social media information (e.g., username, profile picture).
- Contests: Our Website will sometimes request information via contests. Participation in contests is voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (email address, shipping address, etc.) and demographic information (gender, age range, etc.).
- Data from Other Sources: We might receive information about you from other sources and add it to information we collect about you.
What Are Cookies and How Are They Used?
Cookies are unique identifiers that we transfer to your device to enable our systems to recognize your device and to provide personalized advertisements on other websites and storage of items in your Shopping Cart between visits.
How Does FAHQ Use Received Data and Information?
We may use information about you for various purposes, including, but not limited to, the following:
Presenting our Website and its contents to you; Providing you with information, products, or services that you request from us; Processing transactions and sending you related information, including confirmations and receipts; Managing your account(s) and sending you updates, security alerts, and support and messages; Communicating with you via social media; Personalizing your experience and providing advertisements, content, or features that match your interests; Monitoring and analyzing trends, usage, and activities; Conducting contests and promotions; Legal compliance (e.g., assisting law enforcement and responding to legal/regulatory inquiries); In any other way we may describe when you provide the information; and for any purpose with consent.
We may also use your information to communicate with you about products, services, offers, promotions, rewards, and events that may be of interest to you.
How Does FAHQ Share Information and Data Received?
- Aggregated or De-Identified Information: We may disclose aggregated information about our customers, and information that does not identify any individual, without restriction.
- Third-Party Service Partners: We also may employ other companies to perform functions on behalf of FAHQ, such as fulfilling orders, delivering packages, sending email, conducting contests, analyzing data, web hosting, processing credit card payments and handling customer service. We provide such third parties with access to personal information needed to perform their functions. They are not authorized to use it for any other purposes.
- With Your Consent: We may also share information about you in other ways and for other purposes, with consent.
How Secure Is Your Information?
We use industry standard practices to protect your personal information, including use of Secure Sockets Layer (SSL) software, which encrypts information you input on our Website.
Unfortunately, no website, database, or system is completely secure, and we cannot guarantee the security of your personal information. It is important for you to protect against unauthorized access to your account and to your computer. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. Sign out of your account when you are finished using a shared computer. Transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on our Website.
Links to Other Websites
Our Website might include links to other websites. When you click on links they may direct you away from our Website. We are not responsible for the privacy practices of other websites and encourage you to read their privacy policies.
Social Media Platforms and Plugins
- Social Media Ads: We may display targeted advertisements to you through social media platforms. See the policies of each social media platform for additional information about these types of ads.
Options Regarding Information About You
We provide you with the following control over your information:
Online Account Information
You may update, edit, or deactivate your online account at any time by logging into your account and visiting the “My Account” page. If you choose to deactivate your online account, please note that we may retain certain information about you for legitimate business purposes or as required by law.
If you do not wish to receive marketing communications from us, you can opt out of such communications at any time by following the instructions provided in those communications or contacting us through the methods described below. Unless otherwise provided by law (such as the General Data Protection Regulation that applies to European users of the Website), this opt out does not apply to information provided resulting from a product purchase or other transaction.
Most browsers will tell you how to prevent you from accepting new cookies, how to be notified when you receive a new cookie, or how to disable cookies. Some parts of our Website may then be inaccessible or not function properly if cookies are disabled.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise any of these rights, please contact us.
Additionally, if you are a European resident, please note that we are processing your personal information to fulfill contracts we might have with you (for example, if you use the Website or place an order through the Website) or otherwise to pursue our legitimate business interests related to those contracts or to your use of the Website. Please also note that your personal information may be transferred outside of Europe, including to Canada and the United States. It is our understanding that the third-party data transferring services and data storage services that we use comply with the EU-US Privacy Shield framework. When you place an order through the Website, we will maintain your order information for our records unless and until you ask us to delete this information.
FAHQ Age Restrictions
If you are under 18, you may use our Website only with the involvement of a parent or guardian. We do not knowingly collect personal information from children under the age of 13 without the consent of the child's parent or guardian. If we learn we have collected or received personal information from a child under the age of 13 without verification of consent of the child’s parent or guardian, we will delete that information. We do not sell products for purchase by children and all children's products we sell are for purchase by adults only.
Your California Privacy Rights
A business subject to California Civil Code section 1798.83 is required to disclose to its California customers, upon request, the identity of any third parties to whom the business has disclosed personal information within the previous calendar year, along with the type of personal information disclosed, for the third parties’ direct marketing purposes. Please note that we are only required to respond to a customer request once during any calendar year, and only if we are covered by such California Civil Code section. If you are a California resident and would like to make such a request, contact us.
Third-Party Apps, Data Collection, and Automated Decision Making
We use the third-party apps to operate the Website and our business. The type of personal information and data to which many of the apps have access include, where applicable: names, email addresses, phone numbers, physical addresses, geolocations, IP addresses, browser user agents, product selections, script tags, and transaction and order fulfillment information. For a list of the apps we use that may include automated decision-making functionality please contact us.
Text Marketing Terms and Conditions
By subscribing to FAHQ text notifications, you agree to receive automated marketing text messages from us about our products and services at the phone number you provided when you subscribed, and that the messages may be sent via automatic telephone dialing system or other technology. Message frequency is recurring. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP, END, CANCEL, UNSUBSCRIBE or QUIT to opt-out and HELP for customer support. You may receive an additional text message confirming your decision to opt-out. You understand and agree that attempting to opt-out by any means other than texting the opt-out commands above is not a reasonable means of opting out.
1000 5th Street
Miami Beach, FL 33139