Do You Have a Question?
If you have a question related to placing a new order, an existing order, processing and fulfillment, shipping or returns and exchanges, take a look at at answers to some common questions below.
If still have a question that you cannot find an answer to, please use our Contact page and we will respond to your inquiry within 24-hours, and often much sooner.
Orders and Shipping
An account will be created for you automatically when you place your first order.
We process all orders as quickly as possible, and in most situations, the same day. There are many factors that contribute to the overall delivery time, such as the product(s) being ordered, the time and day the order is placed, as well as the shipping destination.
As soon as your order is shipped you will be emailed a tracking link, allowing you to track the shipment status in real-time.
If you entered the wrong information please contact us immediately so we can make the correction. It’s important that you contact us before the package leaves our facility.
Once your order is fulfilled you will receive an email containing a tracking link. Please note that this is generated and emailed to you instantly, before the package is picked up by the carrier at our facility.
We do not store your payment information. When you place an order on our website the payment is processed by our merchant processor, Stripe. However, you do have the option to add and store a credit card to your account if you would like, but again, it’s not stored by us.
We charge sales tax on online orders based on the tax laws of the state to which your order is shipped. All applicable state and local sales taxes appear on the final page of checkout after your shipping information has been entered.
Tax is calculated on a daily basis according to your home state’s individual product policy.
We ship to every country. Please note that we cannot be responsible for any customs restrictions, tariffs or other regulations that may apply in countries outside of the United States.
It is your responsibility to check to see if your country allows the shipment of products you ordered (or plan to order). Any taxes or duties that may apply to your order are your responsibility. If your order is seized by customs, for whatever reason, we will not issue you a refund.
This depends on the size of the order and what items are ordered. Orders will sometimes have to be split into multiple packages. If this is the case, you will receive a tracking number for each package.
Simply put, because it costs money. However, all orders in the United States that are $99 and above receive free shipping automatically. No coupon code needed.
Sure. Since you asked nicely, use the coupon code “SAVE10” to get 10% OFF your entire order!
Returns and Exchanges
All apparel and accessories are FINAL SALE, no returns, refunds or exchanges. In the event that an item arrives damaged, please contact us as soon as possible and we will arrange for an exchange.
Do not send any items back without the proper exchange process. Failing to follow this process will void the exchange. The item must be unopened, in its original packaging, unworn, unwashed and with tag(s) to be eligible for an exchange due to damage.
Damaged items may be exchanged within 15 days of the original purchase and must include the receipt and order confirmation. Items that do not meet this criteria will not be considered for an exchange.
If for some reason you received the wrong item, please contact us and we will arrange an exchange right away.
If your order arrived damage due to the carrier and shipping process please contact us and we will take care of you right away.
For all exchanges, please contact us so we can walk you through the correct process.
This depends on how quickly you contact us after placing the order. We typically process orders very quickly, and strive to do so the same day they are received. It’s best to contact us as quickly as possible in this situation.